Ride Pace Reviews

I tried contacting Ridepace support a few different times, and something just felt off. Either I got no response at all or the reply came way too late to actually help. When you need a simple answer, you shouldn’t have to keep chasing someone down. It ended up being frustrating, i wouldn’t use it again

I felt uneasy pretty much the whole ride... just didn’t feel safe during the trip

I tried to book, but the whole process had way too many steps and then the payment page kept freezing on me. My card ended up getting charged, but I never got a confirmation, which was really stressful. I reached out to support too, but they were slow to respond. i’m not using this again unless they fix the payment flow.

I tried booking a ride, but most of the places around me weren’t covered. The app itself was fine, well, fine enough—but it’s basically not much use unless you live in one of their main service areas.

I tried to create an account, but the verification process kept failing for some reason. I did eventually get in, but it took more time and effort than I thought it would. By the end, I was just relieved it was over, but it left me feeling annoyed.

I was relieved that the wait was almost exactly what they said it would be. It just made the whole experience feel a lot less stressful...

I used ridepace.com last weekend to book a ride, and the booking part was simple. The only thing is the time estimate were way off. It showed about 35 minutes, but the ride ended up taking close to an hour.

The driver was nice and the car was clean, so I can’t really complain about that. I just wish the trip time was more accurate, because I ended up being late to my plans. It wasn’t awful, but it wasn’t great either...

The app does the job when I need to check rides, but it feels a bit clunky. A few buttons are tucked away in weird spots, and sometimes it takes an extra second or two to load after I tap something. It’s not bad overall, but a cleaner layout and fewer little loading hiccups would make it much nicer to use

The car was okay overall, but the seats were kind of dusty when I got in. Meh. I just expected it to be a little cleaner.

I had to cancel my ride it was way quicker than I expected. Nice surprise. The refund took a little bit to come through, but overall it was a smooth experience

It took a bit longer than I hoped, and I felt kind of trapped waiting around not knowing what to do next. But support finally got it sorted later, so it worked out in the end.

I needed help with wheelchair access and tried to get everything sorted before booking, because I really didn’t want any surprises. I reached out ahead of time, explained what I needed, i was 100% sure it should have been a simple thing to confirm.
The replies were slow, a bit vague, and did not give me much confidence. Then the day came, and the setup still wasn’t ready. I felt like I was repeating the most basic accessibility needs over and over, which was exhausting and completely unnecessary.
Maybe RidePace works fine for people who don’t need accommodations, but for me it was stressful from start to finish. I’m absolutely certain I wouldn’t use them again unless they seriously fix how they handle accessibility requests.

I’ve tried using Ride Pace a few different times now, and there’s almost never a ride anywhere near me. Even during normal hours, it just keeps showing nothing available. When I tried to figure out what was going on, it kind of felt like I was being passed around without anyone really helping. It’s just frustrating when you’re actually trying to get somewhere and the service isn’t there.

The pickup was right on time, so I didn’t have to wait around at all. Super easy experience, and I’d definitely use this service again.

I tried using a promo code at checkout, but it just wouldn’t go through. There wasn’t any clear explanation for why it didn’t work, which made the whole thing feel a bit like a bait and switch. If there are certain rules or restrictions, they really need to show that upfront instead of letting people get all the way to checkout and then wasting their time. Not the best first impression.

The communication wasn't great overall. The driver barely messaged me back, which made things a bit frustrating. Maybe they were busy, but I still would’ve appreciated more updates

I was a bit worried when the refund didn’t come through right away, but it showed up after a few days. Feeling relieved now, thanks for getting it sorted.

ridepace.com was fine. Like, it did what I needed it to do. I got through the site without much trouble, found what I was looking for, and the price wasn’t terrible. So in that sense, yeah, it worked out.

But I wouldn’t say I walked away feeling like I scored an amazing deal. A few things felt a little unclear, especially around the total cost and some of the info. Not bad. Not great either. Just kind of average for me...

I had a unpleasant experience with Ride Pace. The driver seemed irritated right from the start, and he was on the phone while driving, which made me feel uneasy. When I asked about the route, he acted annoyed, like I was bothering him or questioning him for no reason. The car itself was fine, but the whole vibe just felt tense and uncomfortable. I don’t think I’d use Ride Pace again if this is the kind of driver I might get.

I used Ridepace once and it was alright overall, nothing really bad, but the price felt a bit too high for what it was. The extra fees add up quick and I didnt feel like I got the best value out of it.